OneDesk for IT Marketing Work Management
How does OneDesk help my Marketing team?
Coordinate IT Product Launches and User Communication
Manage Requests for IT Product Info and Launch Tasks
IT supports marketing with website updates, tool integrations, and campaign tech needs. Manage these requests as tickets in OneDesk, submitted via email or portal. Customize views to see requests by marketing campaign or tool. Track resolution times against internal SLAs. Report on marketing's IT dependencies.
Share Product Updates Easily via Customer Portal
Organize IT tasks supporting Marketing, like website updates, MarTech tool integrations, or setting up campaign tracking. Break down website changes into subtasks for development, testing, and deployment. Set dependencies linking marketing approval to going live. Schedule tasks around campaign launch dates.
Measure Time Spent on IT Product Launches
IT tracks time spent supporting marketing initiatives like website development or MarTech tool management. Log hours against marketing IT tasks using OneDesk's timer or timesheets. Understand the IT resources consumed by marketing campaigns. Improve planning for marketing support.
Coordinate Tasks for IT Product Launches
Streamline IT support for Marketing using automations. Automatically route requests based on the marketing tool or platform (website, CRM, automation tool). Assign tasks based on required skillset. Send automated updates on website change deployments.
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